The Care Quality Commission (CQC) has awarded an overall Good rating to the Stoke-on-Trent City Council's specialist assessment and therapy unit for older people living with dementia. Inspectors also noted outstanding practice in learning, improvement, and innovation within the service's leadership and management.
Located in Meir Hay, near Longton, Marrow House supports older people and those living with dementia. The inspection report, published this week on October 5, found that individuals receive safe, effective, caring, responsive, and well-led support. Inspectors praised the unit's positive culture, personalised approach to care, strong leadership, and commitment to continuous improvement, describing it as a place where people are treated with kindness, dignity, and respect.
The report specifically highlighted the thoughtful use of technology to help residents maintain their independence and wellbeing. Inspectors were particularly impressed by the unit's digital care records and support planning systems, which enhance responsiveness and person-centred care. The introduction of Technology Enabled Care (TEC) solutions was also recognised for improving safety, wellbeing, and quality of life, with innovation and environmental adaptations noted for their positive impact on outcomes for people living with dementia.
Strong partnership working with health and voluntary, community, and social enterprise (VCSE) organisations across Stoke-on-Trent was also acknowledged. Staff collaborate closely with co-located and wider sector professionals to monitor residents' health and wellbeing. Relatives consistently felt safe, supported, and involved in care decisions, while staff were described as knowledgeable, well-trained, and responsive.
These positive findings align with the wider focus on dementia awareness championed by the Lord Mayor of Stoke-on-Trent, Councillor Joan Bell, who is supporting dementia charities during her term.
“"We are delighted that Marrow House has once again been recognised by the Care Quality Commission as a good service in every area, with particular praise for learning, improvement and innovation."
Councillor Lynn Watkins added that the inspection reflects the dedication, professionalism, and compassion of the staff. She noted the encouraging recognition of the unit's use of digital care records, Technology Enabled Care, and commitment to innovation. The report also highlights the strength of partnerships across the city, ensuring joined-up support. Councillor Watkins stated that the recognition is a testament to everyone involved in delivering compassionate, person-centred care.
